shipping and return policy
We ship our orders with Canada Post, and offer FREE SHIPPING IN ORDERS OVER $150
Delivery times on average are 2-3 business days. Canada Post will provide tracking information for all orders that are shipped. As soon as your order is shipped, tracking information will be sent to the email address provided in your order.
- Shipping Flat Rate $15 in orders under $150
- Estimated delivery times have been extended due to COVID-19 and packages can take up to 15 business days for arrival.
- During the holiday season, there may be shipping delays.
- Orders made after 5:30 am PST. will ship out the following business day.
- Edibles may melt due to heat during shipping. Please store in the fridge when you get them.
Estimated delivery times are as follows:
- Canada Post – 2-3 business days* Estimated delivery dates have been extended due to COVID-19 and packages can take up to 15 business days for arrival.
A signature is required upon delivery, and shipments can only be sent to the shipping address associated with your account.
Please note that we cannot ship outside of Canada.
* Estimated delivery times may vary depending on the destination address and may take longer for certain locations. Weed 2 Order Online is not accountable for delivery delays.
ORDER CANCELLATION POLICY
Your order can be cancelled any time before it has shipped*. In the “My Account” section of the website, you will see Email and verbal order cancellations will be accepted. You can also email customer service.
* Shipping cut-off times may vary.
If an order hasn’t arrived and it is past its expected delivery date, please contact us to start an investigation. If the order is delivered late*, Weed 2 Order Online will issue a coupon for free shipping on a future order. If the investigation discovers that the order has been lost*, Weed 2 Order Online will refund the total amount of the order.
*The definition of a “late” or “lost” delivery is subject to the result of the investigation carried out by the shipping company. Investigations may take up to 10 business days.
All sales all purchases are final sale, no refunds or exchanges. We encourage you to get in touch with our team if you have any questions about any of our products. Please contact our team before you order.